Privacy Policy

This Privacy Policy describes how zenlumerixa.top AG ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website zenlumerixa.top or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Data Controller Information

The data controller for your personal information is:

Data We Collect

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website. This data collection is necessary to provide our services and improve your experience on zenlumerixa.top.

Information You Provide

• Name and contact details when you fill out forms or contact us
• Email address for communications and newsletter subscriptions
• Phone number when provided for contact purposes
• Company information when relevant to our services
• Messages and enquiries you send to us
• Any other information you choose to provide

Information Collected Automatically

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device type and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your data for legitimate business purposes and only as described in this policy. How we use your information depends on how you interact with our services and the preferences you have expressed.

• To provide and improve our digital product selling guidance services
• To respond to your enquiries and provide customer support
• To send you information about our services (with your consent)
• To analyse website usage and improve user experience
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security
• For marketing purposes where we have your consent

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific purposes
• Contract: To fulfil our contractual obligations to you
• Legitimate Interest: For our legitimate business interests, balanced against your rights
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With service providers who help us operate our website and services
• When required by law or to protect our rights
• With your explicit consent for specific purposes
• In connection with a business transfer or merger

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information is typically retained for 3 years after last contact, while website analytics data may be retained for up to 26 months. You may request deletion of your data at any time, subject to legal requirements.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent where applicable

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.